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Innovation Hub - #ShiftHappens: Accelerating Channel Shift in Housing 2020

We’ve seen an incredible surge in channel shift and digital transformation over the last few months and housing associations have shifted more tenants online than ever before. But not everyone’s ready for channel shift – both tenants and staff are facing new challenges. To help you overcome these hurdles and build on this momentum, we’re going to be talking about how to accelerate channel shift and turn your tenants into digital advocates, showcasing channel shift in action with real examples from outside the sector.